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Ellistown S.

Uk

Contributor Level

Total Points
80

About Me

Goth girl

1 Review by Ellistown

  • KillStar

2/23/24

I had bought from killstar since 2010 and it used to be great. A few purchases have not had the same quality and the price has become extortionate. However I decided to buy the twin temple collab Cape and dress for an event, waited over a month, never arrived, chased it up, evri courier had lost it, so I got sent a credit note EVENTUALLY. I then attempted to use it, it failed, I then attempted to contact them, they said they would directly refund me, took another 3 WEEKS. I have now been told i can no longer order anything on there site as a third party anti fraud system called Signifyd has deemed my address too risky to send to.! Asked about how to rectify this, they said they cannot help and then ignored messages, terrible customer service and won't be using again.

Tip for consumers:
Trading standards need to investigate them, bad practices

Products used:
Products did not arrive

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