Small purchases track well but big purchases seem to be problematic, especially eBay for me. EBay large purchases don't track, you raise a claim and you get nothing. I've just used TC to change my broadband provider and my tracking has happened but at a lower rate. The large purchase issue is really frustrating as you think you're getting some decent cash back when you get nothing.
It's disappointing to hear the experiences you've had have been for large purchases. I want to assure you, there is no deliberate settings in place to make this happen it is an unfortunate coincidence.
With a claim, it takes us a number of weeks to get feedback from the retailers appointed tracking network, but I want to assure you as soon as we hear back we will write back to you directly on the claim.
Matt
Lord Has Earned 2 Votes
Lord P.'s review of TopCashBack.co.uk earned 2 Very Helpful votes
Hey,
It's disappointing to hear the experiences you've had have been for large purchases. I want to assure you, there is no deliberate settings in place to make this happen it is an unfortunate coincidence.
With a claim, it takes us a number of weeks to get feedback from the retailers appointed tracking network, but I want to assure you as soon as we hear back we will write back to you directly on the claim.
Matt