Lord S.

I ordered a necklace here on 11/30/21 and received it on 12/14/21. I immediate sent an email with pictures showing that what arrived is not what was described on the site. The necklace was supposed to be from a specific designer and all the hallmarks on the necklace I received showed otherwise. It took 3 emails to finally get a response that it was indeed a mistake. The communication was very poor as I had to continuously reach out for the status of the refund. I dealt with Eva and Dominika and I have email trails showing all this. Finally, even though it was their fault on sending me the wrong necklace they refused to refund the return shipping fee. I sent several emails asking since it was clearly their fault and not mine, but eventually they stopped responding altogether. Very unprofessional and does not treat customers well. Any business should make it right if it was the business' error. If I had incorrectly ordered the wrong item or if it was any way my fault, I could understand having to pay shipping back to return the item, but since it was obviously their error, it's wrong to expect the customer to pay for sending the incorrect item back to the business. I wouldn't recommend anyone order anything from here