The kiosk to check in would not scan the QR code sent. Then it asked to scan ID and insurance card. It asked for back side up, then asked to scan the back (scan was from the top.) The card could not be read in any direction. I tried. Then I asked a question to the only employee who stepped in to get a patient. When the receptionist returned, she said that the person to whom I spoke "didn't work there" which was a lie. I didn't get blood drawn for doctor because of her refusal to help me.