I tried to cancel the same day I ordered and before the order was even put together and was told that cancellations are not allowed once an order is placed, which is absolutely ridiculous! I received the shipment and the lipgloss colors were AWFUL! I contacted customer service on how to return products and was again told that is not allowed. So once they have your money they're keeping it no matter what and your stuck with whatever you received whether you like it or not. I'll NEVER buy anything from this company again!