I ordered something on December 31 and got a shipping confirmation on 1/4. I THOUGHT I got scammed when I sent numerous emails and phone calls to find out where it was. I finally sent them a fraud email, called my credit card to dispute the charge, etc... and I JUST got my product yesterday, almost a month later. I'm not convinced it's the real product after all of this, so the bottom line is they have horrible customer service and can't be trusted as a reliable vendor, even if the product eventually gets to you... don't purchase from this site!