Lori G.

If you choose to give this company your business be prepared to go down a one way street...only their way! Our company was with them for 11 years. Zero missed payments, zero late payments & zero returned checks. Prices go up constantly. You have to give them 60 days notice, in writing, in order to cancel their service. I emailed them the cancellation letter to the email address they provided. Never heard a word. Called. They transferred me to my rep. I've never met her, didn't have her phone number or her email address. She told me they did not receive the cancellation notice (that it was my fault that I sent the letter to the wrong address - even though they gave me the address) and they would not back date it. My original email never kicked back so I had no idea it was in lala land. My contract expired 11/1/23. They would not cancel my service due to the letter not going to my rep and informed me that I would have to stay with them until 11/30/23. When I received my bill for November 2023 it was $150 higher. When I asked why I was told that my contract was expired and I had a price increase. I hate it that I was loyal to them for so long. I've found another company for literally 1/2 the price. Republic Services is terrible. If they don't like what you are saying they'll just hang up on you. Shocking to me as a business owner. And reaching out to their manager is a joke. I truly hope that all the bad things they are doing to people come back to them 10 fold! I would prefer to give them a negative star rating but that's not an option. Really crappy people to deal with!