I had personal info on my LgStylo6 charging port went bad Asurion threatened me by adding $ my bill.
Tip for consumers: When you have a story to tell people need more space to type e/t out & have it in one place.
Products used: A raunchy SPYWARE PHONE Moto5g2022 is what they sent, by the next day & I HAD 2 give them my LgStylo6. My Lg's charging port went bad, cell was completely dead & ALL MY INFO WAS ON IT! I was threatened b/c I wanted to keep Lg ! The guy stated " I'll let Cricket Wireless know about this & have them add $300 to your bill if you don't send it to me! So, I pd $230 for Lg had to pay a $75 non~refundable Deductible, $8 Ins. for 18 mths = $144, + I had to purchase a new Screen Protector & Case $80 for new SPYWARE phone ( that were being handed out for $0 free!)! $550 I paid or so to their $0 ! IMPO THESE GUYS ARE THE "MASTER RIP~OFFS" that's for sure ! They want your old cell phone & give you a raunchy POS in it's place so they can REFURBISH OLD PHONE & RESALE THEM MAKING 2<OR>3 TIMES MORE MONEY JUST FROM ONE PHONE !!! Thank you !
Hello, Lori. We are sincerely sorry to hear about this experience. We are here to help you. A non-return fee is charged if you wish to keep your original device as it is a different fee from your monthly, or deductible. We do replace your device with a compatible device and offer a 12-month warranty for any malfunction issues. Please let us know if you need any assistance. -Rue
Hello, Lori. We are sincerely sorry to hear about this experience. We are here to help you. A non-return fee is charged if you wish to keep your original device as it is a different fee from your monthly, or deductible. We do replace your device with a compatible device and offer a 12-month warranty for any malfunction issues. Please let us know if you need any assistance. -Rue