Lori T.

I spent time chatting with a Rep to check online photos of an area rug with me. She sent me an image of a 5x8 and a 6x9 rug which looked different from each other. I ordered the 6 x 9 because of those more vibrant colors, to match decor. What I received was the colors of the 5 x 8 rug. Customer support states that there are differences due to "color calibration of computer monitors and digital photos can vary greatly." The Rep did state that carpet colors may "vary when hand tufted". "VARY" is an understatement! The rug I received was completely different colors in all sections, not as vibrant or bold, and even the black stripes were a different width. I would not take my chances with this company again, as their quite broad interpretation of what the colors will be is not acceptable to me--these are 2 entirely different rugs, yet they defend their decision and I had to pay for shipping it back to them. See the attached photos and decide if the color difference is acceptable, especially when you have other decor you want it to match, as in the wall hanging. There are too many other companies out there that do send me what I ordered that I would rather support.