I've ordered several things with not too many issues but low quality on most items this is why its so cheap and slow shipping before and ordering size extra large panties that were Chinese x large size... medium in the US. For this past Christmas i ordered some jewelry pieces for my children 2 bracelets 2 necklaces. 1 necklace never came i have been emailing them every since the week before Christmas i ordered the 1st week of December. Their response 4 days later was we will need 3 to 5 days to check on this, next email response we need 3 to 5 more days to find out what has happened. 3rd email we will issue the refund that was Jan 3, I sent another email Jan 9 response was wait until the 10th. Today is the 14th still no refund. While it might have not been an expensive piece it was a Christmas gift and they did not once offer to ship a replacement... never ordering from them again!