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I had received confirmation of our reservation for 5 nights at Ottawa Inn Motel for 4 people some four months in advance. We had been travelling some 8 weeks before reaching Ottawa at 5pm on a Friday (peak time) to be told we didn't have a reservation. It didn't help any that I had a confirmation booking number. I contacted Booking.com when I got home asking for an explanation but did not get a reply!
Lorraine C.'s review of Booking.com earned 2 Very Helpful votes
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