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I used to be a HUGE Ann Taylor and Ann Taylor Loft fan - however in the last few years I have noticed the quality slipping significantly and the whole 30 day return policy - even during the holidays - has been the nail in Ann Taylor's coffin for me. Way to treat your customers. Nordstrom and Costco know how to do return policies right. Take a cue or I'm afraid you'll be out of business sooner than you think - which is quite sad to me - but I'm totally over it.
I submitted an order over a week ago and used ShopRunner on a whim at check out. What a joke. Regular free shipping from the vendor was 3-6 days - it has now been over a week and still no package. My UPS tracking has said for 4 days now that my package is "out for delivery" - yet every night ends up back at the distribution hub. I don't know what kind of scam ShopRunner is playing here, but it's infuriating. Not only will I never use this "service" again, but I will advise all my friends not to either.
Tip for consumers:
Don't fall for it. Just use vendor shipping.
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I have bought a few sweaters and a cardigan over the past 2 years. I used to be able to keep Ann...
I ordered 8 items on 11/27/23. Most of these items were intended for wear at various holiday...
Hi Lottie. I am sorry that you have not yet received your package. ShopRunner does not process your order nor do we ship your order; the retailer does. From what you've written, it appears the issue may be with the shipper. I'd suggest you reach out to the retailer to let them know about this issue. Since they shipped the product, they'd have to determine if there is an issue and partner with the shipper to have it rectified. They may need to initiate a tracer. Thank you.