Lottie D.

I just received glasses back (I only ordered new lenses in my frame) after 8 months of my contacting them every 2/3 weeks because their customer service was so inefficient. They lost my glasses and first said they sent them to the wrong person and when that didn't end up being true they had me do the research to find out all the sizing and brand where the frame was sold so they could replace them. But I never heard from them unless I wrote for updates and they didn't even send an apology for their mistake it was my main work glasses and I had to spend hundreds of dollars to get another pair for work, while they gave excuse after excuse and find said I could pick out one of their cheep plastic frames for free and they would put my $250 lenses in them. I was not taking their cheep lenses I wanted my metal frames replaced, that's when it became all about me giving them all the details ( from frames they had) so it was a huge project for me to get my old records as to the frames etc as the business I Purchased from earlier was closed due to Covid its resolved but not because of their service or good business practices