Wayne B.

I was happy to visit Cebu, Philippines this time to meet Roxanne in person in which she looked much much better in real life than in the photos. I was very delighted when I met her because pictures can only show so much. I found everyone on their staff to be very caring and helpful in connecting and making things work for me. They knew everybody too. They were aware of all our concerns. There was a constant connection with the beautiful ladies there, not just computer things. It was their personal touch that made the difference and made you felt cared for.

I've never left a negative review before, but am really frustrated at the lack of customer support. I ordered a vanity from Home Depot and Innovel Solutions was the delivery company. They tried calling a couple hours before drop off, but I work at a prison where we cannot bring phones into the facility. I thought they would just drop it off. They left me a message saying the house looked vacant so they didn't leave it. It was, I am remodeling it. I called them and they spoke to me about redelivery. I asked how late they deliver, they said to 9. I get off work at 3:30, so that would leave plenty of time for them to redeliver. They said they will redeliver it during that time frame. I waited a week without any contact. Contacted the 24/7 Home Depot text support and explained the situation. After a few questions about what assistance I required, I received no response.