Louise W.

Purchased an electric consumer item from them, when it arrived I opened the box read the instructions and decided it was unsuitable. Immediately tried to return it, refused, company says it is exempt from the distance trading regulations and consumer rights acts in UK. Because the item was on special offer, they would not refund it. Way down the large website is a note to UK customers that they are not covered by distance selling legislation - so why are they selling to the UK? Most consumers are aware of their rights so do not read terms and conditions etc as they know what acts they are covered by.

My mobile phone was accidentally dropped in a wheelbarrow which was wet and dirty and it corroded the charging point.

It was sent to Samsung by the phone retailer where we had bought it and were on contract with. They backed up my entire phone to the Samsung cloud as required.

The repair was not done under warranty and took several weeks.

When the phone was returned to us, we took it back to the retailer who was going to restore the back up from the Samsung cloud. No data was found, the back up was not there and also my account was deleted.

Have spent hours on the phone with Samsung who admit to a 'glitch' but are completely unhelpful in terms of what they can do to find my data, or compensate me for the loss of my entire history of contacts and images which are irresplacable.