Louis G.

This has been the worst customer service experience of my life. Not only did they deliver the product much later than they promised they would - which affected a job - but they then failed to deliver a key part of the order (the coves linking the floor to the background). After chasing them, it turns out that they didn't even understand what coves were - even though they were advertised on their website. After months of them pretending they could just subsequently make and send them, it turns out it is indeed impossible for them to do so. After all this constant waste of time, phoning them up to chase for answers only to be wrongly promised they would answer, it's now been 1 year and I am still waiting to receive my refund. They keep promising it but surprise surprise they don't actually do anything about it.