Louis W.

Everything about this company's services is designed to fail. They purport to manage medical transport driver reimbursement but in fact they postpone, delay and deny payments even after acknowledging that all paperwork has been received in good order. Their reps have endless excuses for delayed reimbursements, culminating in "There was a processing delay even though we have your paperwork so you need to resubmit the claim under our rules."

IBM was once a great company with the best customer service in the world. Their decline started decades ago but their products and customer service really went down the tubes starting around 2010. Smart US-based call center reps have been replaced with reps in India. Most of their products are a poor value compared to competitors. They might be responsive to huge companies that spend tens or hundreds of millions of dollars each year but for anyone smaller, you can find much better value elsewhere.

Telephone customer service reps who make up answers that usually wrong, foreign-based call centers, email portal with reps who make up answers or say that your question has to be addressed on a phone call (even for straightforward questions), phone transfers that loop from rep to rep to rep, disinterested reps, reps that seem to fade in and out of consciousness during a call, EOBs that are vague and incomplete, incredibly low reimbursements to doctors, provider lists that are years out-of-date. That's UnitedHealthcare.

Total scam. They do not ship anything. Contact Amazon to get your money back or reverse the charge through your credit card company.