Everything went smooth until the airline cancelled my flights couple of weeks ago. I have sent emails but there's no clear instruction as what i should do and until when should i wait for me to receive my refund. I badly need my refund as soon as possible. The team has only given me this ticket number ******* but ever since no one's giving me updates. Kindly see my case and get back to me. This is my booking ID: *******.
Lovlyn T., we are sorry that your experience was not as you hoped.
Satisfying our customers is our main goal, so we will review your case and get back to you as soon as possible.
Regards