I would not have cancelled anything if either of my inquiries were responded to in a timely manner.
There was a 5 year old girl waiting for these issues and when your company was non responsive I decided it must not be a legitimate company, because what company that is in a customer service industry would wait three weeks to respond to a client asking about a subscription that was placed on July 6th.
Normally I would never bother to make a claim for $1.99 but this is just not right.
I'll subscribe to the National Geographic magazine directly.