I was $#*!ered into an ad on Facebook that said they were giving away free dog seatbelts. After visiting the site and placing my "free" order I found out I had to pay shipping. Ok fine so I sent money through pay pal. After 5 months of not receiving my item and several emails to their "contact us". I opened a pay pal complaint. Once pay pal got involved I promptly received their excuse email of how my order fell through a crack. They offered me a refund or some free gifts from their site and I responded saying I really just wanted my order I'd been waiting so long for. They agreed in the pay pal open case that they would send it out immediately. So pay pal closed the issue. Here I am 3 months from that and still nothing. Worst company ever. Disgusting customer service.