Luca B.

I was looking for an apartment in Poland and the Erasmusu website seemed to have several available ones at a good price. However, when you book one of these apartments, after having paid out more than € 500 for the first month's rent and their large part, they let you know that – magically – it is no longer available. At that point, they start offer you more expensive apartments without listening to your needs, and you may make the mistake of accepting their offer to avoid losing your money. As if this was not enough, you may interact (as in my case) with a homeowner who does not allow you to view the rental agreement in advance, responds roughly, insults you and adds unforeseen fees when accepting the apartment. For these reasons, I canceled my booking before leaving for Poland, I never used the service and I never signed any contract. Despite having shared numerous evidence to support my version, the Erasmusu team did not take into account my affirmations only because they had collaborated for years with the homeowner, and in this way they decided not to reimburse me even 1 €.

Their service seems friendly at first, but as soon as they get their money, forget about being protected and supported. I am sure they will respond to this review in a kind and empathetic way, talking about their "mission" to help students. I, as a student, have only wasted time and money (536 €).