Lucas b.

We had previously ordered premium coolies with 24hourwristbands last fall that are the green and orange (w/green logo) shown in the attached pictures. For a cheap give away koozie for our company, we were impressed with the quality. However, when we reordered a new shipment of blue and orange coolies, the blue slim coolie matched the previous version and quality; however, our new orange coolie is a completely different product with different a different type of screen printing.

The interior is black vs. the white of all the others. The orange is not what I would describe as neon. The screen printing is rough and shows grain due to the type of koozie. And the color is clearly not emerald green as was in our order.

We opened a ticket with 24hourwristbands to work towards an acceptable solution and the following was their response. "Hello Thank You for reaching out to us. Please note that we source our product from a lot of different vendors & at the end of the day not all of them are 100% match to each other. Slight variations on them are unfortunately unavoidable & cannot be considered defective. However, Since you are not satisfied with your order, as a sign of courtesy we can refund you 10% refund on your order for line item 3 still stands. Please let us know if you would be okay with that. We are sorry for all the inconvenience. We will await your response. Thank you Regards, Maeve."

A 10% refund on a $160 order that deems them essentially useless as a giveaway for our company is not an acceptable solution. We are extremely disappointed with the variance of their product and not being able to guarantee very similar products from one order to the next. Will not be ordering from them again.