Luchele M.

This is the email I sent the customer service and I was told that they cannot help me because smell is subjective and their products are COMOS certified.

"I am a herbalist and have been practicing with plants for several years, and I was very excited to try your company to source raw ingredients for my small business but I was really upset at how poor the quality of the essential oils and hydrosols were.

I was shocked that the rose hydrosol did not have any rose smell, the cucumber too. The helichrysum oil did not smell anything like the plant, the rosehip oil has a nearly rancid smell. The frangipani smelt like the dessert made with almonds instead of the flower.

Would you be able to help me? I want to understand where you get your materials from? I saw that you have great reviews online so I was genuinely surprised when the quality was so poor. I cannot use these products on my customers skin and charge money for them, I feel like I will cheat people."

Terrible Products - why are they being sold as genuine?

Interestingly, their website says they won't be able to process refunds for products on the basis of smell - as smell is subjective. I don't think this is the first time they have got complaints which is why they have added this disclaimer to protect their back.

Definitely got scammed, what a foolish purchase