Luis F.

"*Note that I'll reconsider this review once the company commits to an acceptable and reasonable resolution. As of today, the company has done nothing but to ignore my request and confirmed their unwillingness to resolve the issue or refund the amount paid without me incurring in additional/unexpected expenses. Overall, AWFUL customer service... Even though they have good parts and what appears to be good service, their customer service is a "joke". I ordered a part which looked acceptable once received, installed according to their instructions and videos and that is when the problems started. The part did not fit perfectly, and they recommended "tape it" which caused an air-gap between the part and the car when the heat came in. Now, they want me to "remove and return '' the part leaving the already open holes exposed to the weather which, as you all know, may cause additional issues. Unfortunately, issue is being escalated as they are still in the same position, do not want to help, do not want to provide other installation options, and are just leaving me "stuck" with a defective part, without the correct installation process and expect me to accept an "in-store" credit which, as any of you may understand, is simply unacceptable, specially after this awful experience with their customer service agents (PS)..."

ADIDAS warranty claim process is simply a joke. ADIDAS tries as much as possible to delay the process, claiming that the process involves many different steps that will take up to 20 days from receiving the merchandise to get the refund. I even received a message confirming that. However, 20 days go by, and nothing. Even when you call to ask for status, they add another 10 more days. Then they just keep adding something to the process which is clearly absurd and nonsense.

Clearly this company is all about lying to consumers and fooling them into believing they are getting a great product for an excellent price. Unfortunately, and even though I used to like their products being they have inconsistent and unreliable warranty practices, you'll end up with a damaged product that can be returned but no money back within an acceptable time period.
And, by the way, same as others within this same forum, when you ask to speak with a supervisor either nobody is available or your call gets magically disconnected.
All of the above happened twice in less than 7 days.
The second time and final call was made on 11/1/2022, spoke with an agent that identified himself as "Jouer '' and identified his supervisor as "Monica", neither one of them capable of handling the issue at my satisfaction, and still, 25 days later, the issue has not been resolved, unfortunately prompting for it to be reported through the Attorney's General Office.
Very unfortunate customer service and attention when consumers need ADIDAS to comply with their warranty offers.

Do yourself a favor and go some other place to get your sport gear.