luis Z.

In January 2016 i joined sprint since I was getting a discount through my company discount. In March I tried cancelling since i never have service at home, I was told
1) they would contact a technician to check anthena nearby
2) was difficult to reach customer support after calling since time they opened to time they closed, getting transferred and disconnected 5-6 times a day for days
3) I was told I didnt have to pay cancellation fee since I wasnt getting service I just had to present to local sprint, once I showed up to local sprint they tell me i had to pay cancellation fee for tablet and phone
4) sprint customer service tells me they cant cancel my subscription until I pay the remaining balance
5) I paty everything by April, later in October I get a letter from collection agency
6) I try to pay collection company and show them my balance of $0 and they wouldnt take my emails or letters,
7) years later it ruins my credit score for having a balance that was for a phone number with my name but a different carrier not sprint. Sprint gave away my name and number to someone else!

I tried calling support team and never got a hold of anyone