Luke L.

I ordered ski pants on sale for $175 that ended up being too tight. The exchange directions said to order the next size up on the website to ensure it doesn't show out of stock. The price was now higher at $250. I floated them $250 and received the pants that fit and had to pay shipping to return the pants that did not fit. I asked if I'd get the $250 refunded, they never answered me directly. They received my returned pair and yesterday I was informed that I would not receive a refund of the $250 but only the $175 because "they can't control when sales end on their website". I'm now out $18 shipping plus $250 for a pair of pants I originally bought for $175. Terrible Customer Service.