Lu L.

They cancel orders when the price does not suit them, and lie telling the item is out of stock and then restock the item on the website! (hoping the customer will not notice)

I ordered two times the same item, same size, there was two items left in my size and each time my order was canceled telling me the item is out of stock whereas the two items left were restocked few minutes after the cancellation of the order

In reality, they canceled my order two times not because it was out of stock but because I used my 15% off bronze fidelity code on sale, and the price paid seems not sufficient enough for them… That's against their conditions, they have no right to cancel my order because they don't like the price I paid!

They are SCAMMERS! A disgusting practice, which I never experienced (after 15 years of ordering on luxury retailers) until I ordered on Farfetch… And I'm not the only one which report this practice, they do that regularly, you can see plenty of reviews about this matter.

Every time I contact their customer service I have either robotic answers or they can't help me.

I received a damaged shoe box from my last order, and when I contacted them to warn them, they told me they can't do nothing…

When I pay 230€ for a luxury product I expect to receive a shoe box that is at least decent, not completely destroyed! Slightly damaged would be okay, but the box can only be thrown away in that state…

Extremely disappointed as usual of their CS.

That's a shame because they offer great products, sometimes great discounts and the shipping and returns are free from France.

Vykingship is by far the best Forwarder website for US shopping!
I tried 3 forwarders: Mymallbox, MyUS and Vykingship. Mymallbox was great at first but their service went downhill the past year so I changed to MyUS: exorbitant prices and they add extra fees everywhere for no reason.
My last try was Vykingship: the BEST forwarder I've ever tried! Their prices are reasonable and their customer service is absolutely great, best CS I have ever encountered! Plus, they have a live chat to help you at anytime. I chose the cheapest service « World tracked through Asendia ». It takes 15-20 days to France but I save a lot of money on shipping, duties and taxes! And the insurance is included in case my package is lost in transit. So far, Asendia never lost my packages, I cross fingers they will not in the future

Thank you so much Vykingship! Please keep offering the best quality forwarding and customer service! You're the best!

Tips: Use my referral code ******* in the referral section during registration and get $5 first order on their website :)