I booked my flight with this website 4 months ahead and I noticed the day before my flight did not have assigned seats. I called them and they reassured me that my seats were confirmed and once I got to the airport the airline would assign my seats. I called the airlines and they also reassured me that my seats were confirmed and the airlines would give me assigned seats once I arrived there. I began to look at the reviews of this website and I couldn't believe how bad they were and I started to panic. Once I got to the airport the next day everything went smoothly and the seats were assigned with no problem. In fact they sat us in economy plus with plenty of leg room. Best seats I've ever gotten so many times I've traveled. Coming back home I also got the same seats. I was very happy with this website and couldn't understand all the bad reviews they were given.