Goran was exceptionally helpful, diagnosing and remedying each of my three problems quickly and precisely. It is not easy to be a customer service engineer - so many different people around the world with different communication skills and tech knowledge - so I deeply appreciate someone "getting it" quickly, solving it, and communicating in a clear and kind way - no impatience. Goran saved me days of effort. Thank you again Goran - it was worth the wait.