Lydia C.

I order a pair of UGG boots for my niece. The site was selling them for $80 which is much cheaper than the $150 charged in stores. The site said nothing about a shipping charge, but when my credit card was billed, I was charged $40 for shipping. They are located in Shang Hai (which the site does not disclose.) The boots are too small (my sister's error) and it seems if I want to return them for a refund I will be charged $40, so there goes my discount. The emails I'm getting from them are very poorly written but I believe that is simply because English is not their native tongue. I have disputed the charge with my credit card company, so we'll see what happens.