I ordered them to write me an essay with a story in it for a contest, and they made me utterly dissatisfied...
The essay didn't have any STORY in it, instead, it had a factual and statistical analysis! As if it was written for some research paper or something when i needed a complete narrative story. I returned the essay for revision like 4-5 times, but it didn't get any better, and I've wasted a lot of time.
When I turned to their support team, they offered me only 55% percent of the refund! When I expected 100%.
Moreover, they then decreased the refund after "reconsidering" my order.
If you are looking for a better essay service, go to Edubirdie or something, but not this one! Not only can't you chat with an author directly (like on Edubirdie), but their support team is completely unprofessional.
Don't ever order anything from them! I have no idea why do they have so many good reviews, but they might be false or seld-written (this is my opinion), because my experience with them was awful!