I ordered two body kun figures on Feb. 17,2017. After waiting 6 weeks, I e-mailed customer service but got no reply. After 3 days I filed a claim through PayPal and got a response right away. My figures arrived 1 week later. The boxes were squished, but thankfully the figures were okay. I am glad I got these very expensive figures for half price, but I would not order from this site again. I was starting to think I'd been scammed.