Lynne B.

I ordered some white eedge shoes from Zara on- line. They arrived with a complimentary huge black stain on the front. Only someone blind would have failed to see the stain. When I rang Customer Services the man's attitude was disgraceful. He told me if I wanted them I would have to order them again and pay twice with another postal charge. He said that a return form would come for the damaged shoes into my email account in two or three days and then I was at liberty to post them back and get a refund in around two weeks. I was on the phone for 30 minutes for no reason as he kept going away from the phone and at no time did he apologise. Therefore, with the phone call, the extra postage and the two week wait for the return of my money, along with the hassle of returning the shoes, I would guess I'm about £15 out of pocket because they sent out a new pair of shoes that should have been thrown away. Disgusted doesn't come close to how I feel. I WILL NEVER ORDER FROM ZARA AGAIN And I suggest that if you want to be treated well, you shouldn't either.