I ordered from this company back in August 2010... I ordered the "Bentley" which is a a straight, synthetic wig which is supposed to be a "yaki" texture. Customer service was pretty good, I got it in about 3 or 4 days, but I wasn't pleased with the product when I received it, per I thought it looked nice if you wanted "a silky look", but I didn't want that... it was too" shiny" for me, mainly at the top near the scalp section. It did have a generous amount of lace in the front (about 3 in) compared to other brands & that's a plus, but it also shed terribly, so I exchanged it(per no return policy)) for a curly synthetic called "Shelby" which was even worse! I wasted $85 on a shiny, phony costume looking wig! I was so upset! They asked me for my review, but after reading it, WOULDN'T POST IT ON THEIR SITE! So I'm telling it like it is on this site.
That "Shelby" synthetic was crap... I've never ordered the human hair, so I can't say anything about that, but they're definitely biased & only put what they WANT you to hear in their reviews, I can definitely confirm that. I even talked to customer service about it & they confirmed the manager only puts what "SHE" wants to post, which is very unwise because I could have saved $85 had I saw a TRUE review on the texture of these wigs!. I was trying to save money & ended up losing money!
I have since purchased another synthetic from a different company/site for way cheaper... more than half off this one & better looking!