Lynn W.

Customer Service
Reviewed Nov. 27,2023

I ordered a blazer online, and when I received it and tried it on, the shoulder pads stuck out and looked ridiculous. I put it back in the packaging, and I immediately sent it back for a return the same day I received it. 10 days later I still hadn't received the refund, even though the tracking info stated that they had received it 4 days after sending. When I called to inquire about why my refund had not yet come through, they told me that the warehouse rejected it and sent it back to me, because it was not in new shape and had already been worn! I had only tried it on and put it back in the original packaging with all tags still attached. When I asked to speak to a manager because there was a mistake, I was told there was no manager and nothing I could do. It was basically my word against theirs. I am now disputing the charge. I also did not receive one single email about my return or about the so-called issue they were claiming. So very frustrating and ridiculous.