Lyudmila L.

I bought 2 tickets via Goldstar for the event "an intimate evening with David Foster & KatharineMcPhee 04/13/23. The event was
Cancelled and rescheduled for more than 1 year ahead (05/15/24). The theatre offered refund for customers who bought tickets directly through the venue and said I should receive a refund from Goldstar so I requested my refund. May, 19th Keith, Goldstar Customer care team leader promised to send me a check with refund or give a credit. I sent him my mailing address and requested a check. Since that time I opened multiple tickets trough Goldstar website, sent multiple emails with the request to give me an update. All my requests were just IGNORED! And it was big amount of money. I just can't believe it. No refund, no any reply to my multiple emails and inquiries through website, no credit on my account. I don't even need any credit because
I'll never use the company anymore who never returned customer's money.
Below the photo of the only one Goldstar's reply. Since that time there was a complete ignorance.