ADVICE - Just do chargebacks with your credit card or file complaint via PayPal. No matter what the replies are here, they have worse service than Amazon, etc. They will state in chats they are fixing issues they caused, and an email is incoming. Nope, just to get you out of chat and mark you down for their service quota. There is also no phone number to contact, since "we are an online only business". However, you might be able to get through on the phone number listed on the charge on your credit card. The first order I had an issue with, I was able to do that, though it took a while for someone to answer.
One order - sent 1/2 of my lot as a cheaper option
One order - sent an item in an ENVELOPE, which would be understandable if shipping was free. They charge an outrageous amount (calculate it for yourself, including dimensional weight).
The packaging is horrendous. Items shoved in boxes, little protection, too big of boxes that makes items bounce around. Not sure where they find their people, but it's a place devoid of common sense or the desire to provide passable service!
Thank you for your review. I am sorry to hear you experienced these issues with your orders. I was not able to locate your orders with the information provided. I can assure you that our Customer Solutions teams are located in the USA, and we can work to assist you. If this is still an ongoing issue, please email help@webstaurantstore.com so we can assist. Please be advised that we are not able to assist while a chargeback is open.