Paid for a jewel in a wooden box (Christmas gift for my daughter) but only the box arrived. After contacting Sincerelyone, all they kept repeating was that the order was shipped complete, despite the picture I sent of a very clearly empty box. A refund of USD 5 (go figure) was offered as 'compensation' but not what I asked for; to send me what I had paid for. The value of the product is too low for me to even spend time on trying to scam them to get a 2nd necklace but that did exactly that to me, is a fact. DO NOT SHOP HERE, Sincerely are a bunch of Chinese crooks and you are much better off buying a similar piece of jewelry elsewhere.