I'm a seller on fiverr and I have had shockingly bad support from admin. They support the buyers and don't support me, DESPITE the fact that they can read the conversations between the client and myself and they can see when clients leave dishonest feedback.
Plus, if you edit your gig, if someone in the office doesn't view your edits and release your gig, it won't show in the searches until you tell them to release it. This has happened to me so many times I can't count.
It seems that if you criticise admin, they do nasty things to stop you from earning money through fiverr. The admin are young upstarts who couldn't provide customer service if their life depended on it. Fiverr admin sucks.
When I became disillusioned with Fiverr, I searched for another similar site and found Fivesquid. What a complete and total difference. I get treated with respect and appreciation over there. No problems at all. Plus the British Pound is worth quite alot more than the US dollar, so I get to keep more of what I've earned.
Ditch Fiverr and use Fivesquid instead.