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Mae D.

Contributor Level

Total Points
81

1 Review by Mae

  • Lazada

11/23/16

Order number *******, placed last nov. 2 and paid thru debit card. Waited for days since you stated that the item will be from abroad, and now upon checking (supposed to be this week is the delivery time) and to my surprise my order was cancelled?! WHY? And what is the assurance that i can even get a refund? I am a fan of lazada but with this you are losing your customer's trust. I cannot even talk to any of your representative because your number is unreachable. Kindly call me ASAP i know you have my number in the details of my order. ASAP. Thanks.

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Lazada P. – Lazada Rep

Hi Mae D., please be advised that we are trying to call you several times. However, the contact number on our file cannot be reached. This is to inform you that the refund has been completed via reversal on your card. As a proof, we can give you the reference number but we may advised to please contact our customer service hotline at (02)795 8900 or send us an email add thru this link http://www.lazada.com.ph/contact/ as we are not able to post it here. Thank you.

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