They would not cancel an order I made or send it to another address. I tried to cancel 2 days before the item shipped but they said because it was "processed" they couldn't cancel it. BS. And to think I paid a "processing fee, yeh, to get screwed by them, twice. They said they would cancel the backordered item in the order, but they didn't do that either. From the past I know they also have a shady return policy, you get screwed yet again. Steer clear of them and their sister companies.