Malcolm F.

Calls to not a human no resolution
Transcript goes
Ekta. 13:05:27: Good afternoon, Malcolm. I hope you and your family are safe in this anxious time.

Malcolm Munro Ferguson 13:06:43: Hi My parcel shows delivered but I have not received it

Ekta. 13:07:02: I understand you're concerned about your parcel's tracking shows delivered but parcel not received, Let me quickly check the details for you to assist you in the best possible manner.

Malcolm Munro Ferguson 13:07:41: JJD************** number

Ekta. 13:09:01: I am currently still looking into this for you and will be with you as soon as possible.

Malcolm Munro Ferguson 13:09:33: ok

Ekta. 13:12:04: As I can see the parcel is delivered today at 11:42. Just to confirm, have you checked with your family members neighbours and other safe places as well?

Malcolm Munro Ferguson 13:12:43: yes

Ekta. 13:14:08: Please accept my apologies for the experience you had with this delivery. In this case, I will initiate an investigation for you whereby the depot will conduct a formal interview with the driver to confirm where this was delivered to.

Ekta. 13:14:23: We will be able to provide feedback within 24 hours. Could you please confirm the correct email address where we can keep you updated?

Malcolm Munro Ferguson 13:15:39: *******@yahoo.com Whom did he deliver it to?

Ekta. 13:17:20: Thank you for confirming. Kindly stay conected with us while I'm raisingthis concern to the depot for investigate.

Malcolm Munro Ferguson 13:17:39: ok

Ekta. 13:20:27: Please allow me a few minutes.

Malcolm Munro Ferguson 13:20:44: ok

Then hung up?/

Next
Dinesh Sharma 14:33:21: Good afternoon, Malcolm. How are you today?

Malcolm Munro Ferguson 14:33:47: not good

Dinesh Sharma 14:34:53: I certainly understand the concern and will surely help you related to your parcel. Allow me a few minutes so that I can check the details for you.

Malcolm Munro Ferguson 14:35:07: details of conversation with one of your colleagues

Malcolm Munro Ferguson 14:35:22: Hi Malcolm Munro Ferguson, Thank you for contacting Yodel. Please find the details of your webchat conversation below. Ekta. 13:05:27: Good afternoon, Malcolm. I hope you and your family are safe in this anxious time. Malcolm Munro Ferguson 13:06:43: Hi My parcel shows delivered but I have not received it Ekta. 13:07:02: I understand you're concerned about your parcel's tracking shows delivered but parcel not received, Let me quickly check the details for you to assist you in the best poss

Malcolm Munro Ferguson 14:35:48: then hung up no resolution

Dinesh Sharma 14:38:03: Thanks for your patience

Malcolm Munro Ferguson 14:38:27: how do I speak on the telephone to human

Dinesh Sharma 14:38:47: I apologise for the experience you had with this delivery.

Dinesh Sharma 14:39:20: If you wish to speak on the call, please call Yodel customer service at *******117

Dinesh Sharma 14:39:45: I can see we've already raised this issue with the depot for the delivery

Malcolm Munro Ferguson 14:40:04: done that is an automated service no human

Dinesh Sharma 14:40:17: I would request you to wait for 24 working hrs to get an update from the depot

Dinesh Sharma 14:41:29: I can understand your concern and apologise for the inconvenience caused to you.

Malcolm Munro Ferguson 14:42:45: why do I have to wait surly you can track the driver and see where he has been and has some sort of evidence he delivered to the correct address

Dinesh Sharma 14:43:23: I can understand your concern. However, we don't have the option to call the driver as they do not carry the company mobile to call

Malcolm Munro Ferguson 14:43:42: can you give me a number that i can call to speak to a human

Dinesh Sharma 14:44:09: If you wish to speak on the call, please call Yodel customer service at *******117, this is only the contact no

Dinesh Sharma 14:44:17: I would request you to wait for 24 working hrs to get an update from the depot

Dinesh Sharma 14:44:22: Apart from this, is there anything else I may help you with?

Malcolm Munro Ferguson 14:44:30: how do you contact your drivers then

Dinesh Sharma 14:44:59: This will be investigated internally

Malcolm Munro Ferguson 14:45:16: how do you contact your drivers then

Dinesh Sharma 14:45:50: We don't have the option to call the driver as they do not carry the company mobile to call and it will be investigated by the depot.

Dinesh Sharma 14:45:52: Is there anything else I may help you with? Malcolm Munro Ferguson14:44:30 how do you contact your drivers then Dinesh Sharma14:44:59 This will be investigated internally Malcolm Munro Ferguson14:45:16 how do you contact your driv

Dinesh Sharma 14:46:06: Is there anything else I may help you with?

Malcolm Munro Ferguson 14:46:29: yes where is my parcel?

Dinesh Sharma 14:46:52: Kindly allow us 24 working hours for this feedback to be available and we will update you via email.

Malcolm Munro Ferguson 14:47:18: *******@yahoo.com

Dinesh Sharma 14:47:49: We have already shared the details with the depot and would request you to wait for an update

Malcolm Munro Ferguson 14:48:36: until 14.50 tomorrow then

Dinesh Sharma 14:48:52: I would appreciate your patience

Dinesh Sharma 14:48:56: Is there anything else I may help you with?

Malcolm Munro Ferguson 14:49:19: no thank you<?>

Dinesh Sharma 14:50:35: Thank you. I hope you have a good day ahead. Stay safe.

Dinesh Sharma 14:50:38: Many thanks for contacting Yodel. I will now close down this chat but if there is anything else we can do to help in the future, please do not hesitate to come back to us. We really value your feedback in helping us improve our service and your experience. Please visit thelink below to complete our short survey: https://forms.office.com/Pages/ResponsePage.aspx?id=DBbeQ2luskWpzX4hWXCIfZXYVFHRXTVAjXkzhtKAVjJUN1BJUVdOSUhRV1UxSVhIMkpUWUlCOElBUy4u

Kind regards,
Yodel

What can you do?/
HI DEAR MALCOLM
THANK YOU FOR SHOPPING WITH BESTVIBE!

Glad to inform you that we have shipped your product! The babe you bought is running towards you! Hope you love it.
Tracking Information

Order ID: **************669
Placed on: 07/22/2021 12:04:29
Carrier Service: Chukou1
Tracking# JJD**************
Delivery Address:
castle street
Hamilton, Lanarkshire, ML3 6BS
United Kingdom

Thanks so much for your great support!