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I'd ordered from HerRoom for many years without any trouble. The last time I ordered I got the wrong size, twice and was told I had to send them back on my own dime. I've now spent $30 for bras I can't use. The customer service was kind but the policy is not customer friendly. I knew exactly what I was ordering and ordered the right size(I've worn them for 20 years) and was sent the wrong size twice. Do not order from this site if you want to pay for absolutely nothing.
Tip for consumers:
The company needs to look at the return policy and not accuse the customer of being wrong. It is insulting and with the cost of the items purchased, inexcusable.
Products used:
The wrong size was sent twice so I did not use anything.
S F.'s review of HerRoom earned a Very Helpful vote
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We have personally reached out to you to address your comments. Thank you for your feedback. With respect, our records show repeatedly trying to help you, and explaining why your return did not qualify.
Kind Regards,
Wilma
Customer Service Manager