First off: majority of the negative reviews are from people who broke the rules and were punished accordingly. You are NOT allowed to have more than one account, which they include in the rules. (Despite these reviews, the staff also does not just automatically ban your account, that's not how it works.) The site is also PG-13, so keep that in mind.
Hogwarts Extreme is a wonderful, fun website to be on! I've been a user since I was fourteen and it has things for everyone. You can make friends, roleplay, do classes, etc. Users are incredibly friendly to everyone and the site strives for fairness in everything they do. It's really an awesome, fun place to hang out, even if you don't like Harry Potter.
Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.
Thank you!
Regards,
Resume Genius