I just placed my 1st order with NeatoShop and, I have to say, the customer service there is AMAZING! I messed something up on my order and I wrote them ~~ and not only did they get back to me very quickly, they remedied the situation AND without any extra charge or delay in preparing my order! I'm so happy with how they treat their customers and fix issues (even when it's not their fault!)… I will definitely be a repeat customer! Thanks, Alex at NeatoShop! Highly recommend.