It used to be such a wonderful company when Highmark owned it. Now VSP has taken is over and destroyed it. Especially the wonderful phone system. I go there since I have Highmark insurance through Highmark and we still have a good discount but the new owners have destroyed this company. Eveything takes more time, looks cheaply made and is always wrong or sent to Timbuctoo. And then you have to go through the phone system...its harakiri time...