Leanna M.

Flowers ordered a month in advance. Not delivered yesterday as promised. When I called this morning I was told that they would be delivered today. I checked their website a few minutes ago and it still said they were preparing the flowers. So I called customer service because their chat function doesn't work. I was then told there was a problem with the container for the flowers and that there would need to be a substitution. OK. But that doesn't address the fact that it is now late and they never contacted me to ask about a substitution. And now they aren't even saying that it would be delivered today. I asked for a supervisor but that request was not met with a "yes."