Marc C.

My recent experience with Coggles, a subsidiary of The Hut Group (THG), has left me utterly dismayed and disappointed. What should have been a straightforward resolution turned into a chaotic circus of errors.

First, there was the minor one alphabet error in the delivery address. Despite notifying them promptly, Coggles' customer service representative, Imogen, assured me that the issue would be sorted out. However, the reality was far from her promises. The item was inexplicably called back on August 1st, leaving me puzzled and frustrated.

The circus continued with conflicting information from other cast members, including Malcolm, Katie, Akeel, and Amreen. Their lack of coordination and understanding only added to the confusion.

It is mind-boggling that a reputable company like Coggles could make such a simple issue so convoluted. Their inability to troubleshoot a minor misspelling is concerning and raises questions about their internal processes.

I find it absurd that they enforced a refund without my request and, to add insult to injury, credited my account with an arbitrary amount of 10 pounds. These actions seem more like desperate attempts to distract from their incompetence rather than genuine acts of goodwill.

Coggles' circus of customer service has left me feeling frustrated and disillusioned. I hope they take this feedback seriously and make significant improvements to avoid subjecting other customers to such a spectacle.

I am left with no choice but to give Coggles a zero-star review. Their performance was nothing short of a disaster, and I urge others to approach with caution.

Thank you.