Marcel W.

I am trying to cash out matured EEs and have the cash deposited at my bank.
Now, after three month of inaction, they send me a letter that I first suspected was from a scammer (and maybe still so). It was factually incorrect and full of spelling errors! So far it cost me $900 in lost interest and there is no end in sight!
HOWEVER, I upgraded my rating to two stars because I finally got through by phone (called at 8am and was put on hold for 'only'30 minutes). My concerns were noted and I was told they would be reviewed.