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You can NEVER get anyone in America which isn't right. The representatives are IDIOTS. Called to find why I was getting charged with shipping for a $200 order and got put on hold twice (by same representative) and was on phone for over 12 minutes. Rep said she couldn't understand where the shipping charge was coming from either. REALLY? She works there and couldn't give me an answer. She then put me on permanent hold. I called back again and asked for someone in United States and have AGAIN been put on permanent hold. HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE.
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